Values

At Novella Support, our values are the cornerstone of our identity and the compass that guides our actions. 

We are committed to upholding the highest standards in all that we do. Our values shape the culture of our organisation and inspire us to make a positive impact on the lives of those we serve. 

These values are not just words; they are the driving force behind our every decision and interaction:

Sweep the Sheds:

Never be too big to do the small things.

No task is beneath us.

No moment is unimportant.

The best support workers — like the best All Blacks — are the ones who stay back, clean up, and never expect recognition for it. Humility is the foundation of great care. We do the small things without being asked

Leave the Jersey in a Better Place:

We build something bigger than ourselves.

Every participant, every shift, every decision either advances or diminishes the legacy of Novella.

We act as guardians of something greater.

We ask: is this participant's life better because I was here? We are building a legacy, not just clocking in.

Play with Purpose:

We always know the why.

We don't execute tasks — we pursue outcomes. Every support plan, every interaction, every document exists to give a participant access to a life they may not have experienced yet.

If you can't articulate why, you're not ready to act

Keep a Blue Head:

We stay calm when it matters most.

Working with people with complex behaviours, mental health needs, and acquired disabilities is high-stakes work. We don't freeze, we don't react, we don't escalate unnecessarily. We regulate ourselves first — then we support others.

No Dickheads We protect the culture.

Talent without character is a liability. We hire and retain people who lift others, take accountability, and never make a participant or colleague feel small. Culture isn't an HR problem — it's everyone's responsibility.

Pass the Ball:

Leaders create leaders.

Our best people don't hoard knowledge or confidence. They share it. They bring newer team members up. They invest in each other's growth because they understand that a stronger team means better outcomes for participants.

Better People Make Better Support Workers:

We grow relentlessly.

We read, we reflect, we seek feedback.

We don't settle at compliant — we pursue mastery of our craft, our character, and our understanding of the people we serve. The best you can be professionally starts with the best you can be personally.

These values, collectively, define the culture of Novella Support, reflecting our unwavering commitment to making a positive and lasting difference in the lives of the participants we serve."